Contact Us

Contact information and methods for every need. Our teams are here to support you every step of the way.

Call Us

Our customer care teams are available everyday from 8AM to 6PM (EST), with after hours on-call service available 24/7 at
(800) 503-5554.

If you know what you’re looking for and want to skip the menu, below we have a list of some of our direct department numbers.

Reorder Supplies
New Order
  • Check on the status of an oxygen, nebulizer, wheelchair, hospital bed, breast pump, or mobility device
  • Check on the status of a hospital discharge order
  • Check on the status of a CPAP, BiPAP, or ventilator order
  • Check on the status of an incontinence, ostomy, urological, CGM, bracing, or stocking order
Repair / Delivery / Scheduling
  • For equipment questions, including malfunctions or repairs
  • To check the status of your delivery or schedule a pickup
  • For scheduling or rescheduling an appointment with one of our respiratory therapists, for CPAP, BiPAP, tracheostomy, or ventilators.
Payments / Billing
  • You want to pay your bill via our automated phone system
  • You would like to speak with a MedCare team member about paying your bill
  • You have a question about your bill, an invoice, or AutoPAY
    • (724) 850-6913
    • Available M-F 10AM to 12PM & 1PM to 3PM
    • Voicemail available all other times, call back within 48 business hours.

Chat Us

Our live chat team is available Monday through Friday, from 8AM – 430PM (EST).
(Closed from 1PM – 145PM daily)

To start chatting press the blue chat bubble in the bottom right of the screen.

E-Refer / Fax Us

We accept electronic referrals via Parachute Health. If you’re a doctors office, facility, or health system that already uses Parachute, just search for MedCare when placing an order! 

If you’re a facility or doctors office that would like to fax us a referral, our dedicated fax number is (724) 850-6996

Find Us

We pride ourselves on making our services accessible to every patient. So on top of our dedicated Sleepworks facilities (in blue below) we’ve been hard at work setting up Community Clinics (by appointment only) within many of the local health systems you may already visit. (in brown below).

If you’re interested in having your clinic appointment at one of our Community Clinics, please let our Scheduling Team know when you speak with them about your appointment.

Notice on Equipment Returns
If you would like to drop off equipment yourself, we only accept drop-offs at our Export Sleepworks Clinic (1400 Randall Ct, Export, PA, 15632. We cannot accept drop-off’s at our Community Clinics. If you would like your equipment picked up either via parcel service or one of our technicians, please call us at our number listed above to have a pickup scheduled.

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Have a Billing Question?

If you have any questions about a bill, or the bill of someone you provide care for, please fill out the below form. Our billing team will review your question and get back to you within 48 hours via your preferred communication method.