Telehealth

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How to Prepare for Telehealth Setup and Delivery of your Equipment

Your setup or delivery with MedCare may include communication via video on your mobile device. Depending on your device of choice (please notify us prior to delivery & setup) MedCare may reach out to you with one of the following methods.

Android / PC

(This includes all android devices running android 11.0 or higher, any recent Chromebook, or PC running with the Google Chrome Browser)
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Microsoft Teams

For e-setups with patients that have an android phone, tablet, or personal computer the application of choice will be Microsoft Teams.
You can download the Teams app on any of your devices by clicking here
Or you can just use teams on the web by visiting https://teams.microsoft.com or clicking the meeting invite in your telehealth appointment sent by your Respiratory Therapist.

Full Download and setup instructions by Microsoft can be found here for all device types.

Once installed on your mobile device, tablet, chromebook, or PC MedCare's staff can reach out to you via video chat for your setup or help instruct you on your delivery.

iOS or MacOS (iPhone / iPad / Mac)

(This includes all iOS devices on iOS 10+, iOS 13 preferred, and any Mac's on 10.9 Mavericks or above)
Facetime

FaceTime

For e-setups with patients that have an iPhone, iPad, or MacOS based computer or laptop the application of choice will be FaceTime. This application is preinstalled on all modern iOS and MacOS devices and can be accessed by searching your device for "FaceTime" app or from the phone app. You can also access it by clicking here on your iOS device.

Full setup instructions by Apple can be found here for iOS devices.
Full setup instructions by Apple can be found here for MacOS devices.

Once setup on your iPhone, iPad, or Mac MedCare's staff can reach out to you via FaceTime for your setup or help instruct you on your delivery.

Note: When using a chromebook, PC, or Mac make sure that your device has a web cam, microphone, speakers, and can be easily pointed or moved to your equipment setup area for optimal usage. 

Documentation Collection

(Will work on any device in which you receive email, including Android, iOS, MacOS, and PC)
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MedCare uses DocuSign to securely send and receive orders, patient agreements, and checklists for setups. You will receive an email with the documents needing a signature for your setup. The simple click through process will have your documents completed securely in no time and there is no account setup required.
After signing, you will receive a signed copy for your records.

Please make sure you provide MedCare with a valid email address to send your documents prior to your appointment / setup.